for improving investigator's performance

© 1979 2016 by Ludwig Benner, Jr. .All rights reserved.

  1. If you can't flow chart it, you don't understand it. (W G Johnson)

  2. Everyone and everything always have to be someplace, doing something, during the occurrence. (L Benner)

  3. Always expect everyone to act in what they perceive to be their own best interests, and you'll never be disappointed. (W G Meeker)

  4. Things react predictably without thinking during occurrences and tell all but only if you can "read or hear" what they "say."! (L Benner, derived from Newton's 1st law, Woods & Sweginnis )

  5. Observer [witness] has it; you need it; and observer [witness] doesn't have to give it to you. (L Benner, derived from observations during interviews)

  6. No test plan, no test! (L Benner, derived from observed mistkes)

  7. Passive voice and abstractions cover up incomplete investigations. (derived from S.I Hayakawa)

  8. Experienced judgment recycles yesterday's problems. (W G Johnson)

  9. Alleged "cause(s)" or cause factors, root causes, proximate causes or other causes of an occurrence mask illusions of knowledge. (derived from D. Boorstein)

  10. Change is the Mother of twins: Progress and Trouble. (W G Johnson)